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Terms and Conditions

Services

Step 1, Service of Notice – 

 

We will prepare and serve the relevant notice on your tenant.
We recommend that any outstanding repairs of which you have knowledge are dealt with prior to the service of notice as soon as possible in order to reduce the tenant’s chance of submitting a successful defence and/or counterclaim should the matter progress to Step 2 of the eviction process. If you are relying on section 8 rent arrears grounds you should ensure that the arrears of rent you are claiming are genuine and fully accounted for. Errors regarding rent arrears can lead to disputes which can lead to a defence being filed by your tenant. A defence will invariably lead to any subsequent court possession hearing being adjourned thus leading to delays and extra legal fees being incurred by you for which you will remain liable.
We will prepare notices only on the information that you provide us with and there is an assumption that all factual information which you provide us with is correct. We do not carry out an advisory review of your papers unless you specifically request us to do so. We will simply prepare whichever notice you have specifically requested us to do so and it will be prepared strictly on the basis of the information which you have provided us with. LeBernLtd. will not be held liable should the notice be deemed invalid by any reason of reliance on incorrect information provided by you. In the event that your claim becomes defended our fixed fee service will no longer apply and will revert to an hourly rate.
Service is by first class post. Your continuing instructions will amount to your acceptance of these terms & conditions.

 

Step 2, Court Proceedings – 

 

We will instruct a case handler to prepare all the necessary court papers in order to commence the property possession claim in the county court strictly in accordance with your instructions. Therefore, if you instruct us to commence an action based on a section 8 notice we shall do so. If you instruct us to commence an action based on a section 21 notice we shall do so. The Step 2 service does not include advice in relation to which notice you should proceed under. If you instruct us to commence an action under a section 8 notice we shall not make any assumptions with regard to any other notice you may or may not have already served. Likewise if you instruct us in relation to a section 21 notice. If you need advice in relation to which notice is the most appropriate upon your specific matter facts then an extra fee will be payable in respect of that advice. We will prepare the court bundle on your behalf with the information you provide for us.
Provided the court agrees that the landlord has grounds for possession the landlord will in most cases be entitled to a 14 day order for possession unless the judge takes the view that the tenant’s circumstances are such that possession should be delayed. Possession, if established on a mandatory ground, cannot be delayed for more than 42 days unless the ground for possession is discretionary.   Any award for arrears or costs would be an additional fee to arrange recovery.
Regardless of the possession order we are seeking, any contribution awarded by the court is unlikely to match the total you have expended.

 

Should the court adjourn the hearing for whatever reason and require subsequent attendances, a further fee will be required from you if legal representation is required. Our fixed fee services are not an advisory service, instructions received from you are taken on the strict understanding that you are satisfied that all paper work that you submit to us with your instruction is checked by you and in order. LeBernLtd. will not accept responsibility or liability if a process fails on account of defective documentation and or information submitted by you.

 

We recommend that any outstanding repairs of which you have knowledge are dealt with prior to the service of notice as soon as possible in order to reduce the tenant’s chance of submitting a successful defence and/or counterclaim should the matter progress to step 2 of the eviction process. If you are relying on rent arrears grounds you should ensure that the arrears of rent you are claiming are genuine and fully accounted for. Errors concerning rent arrears can lead to disputes which can lead to a defence being filed by your tenant. A defence will invariably lead to any subsequent court possession hearing being adjourned thus leading to delays and extra legal fees being incurred by you for which you will remain liable. In the event that a tenant defends the action or the matter is adjourned for whatever reason please see our section ‘Defended claims’.
By instructing LeBernLtd. you hereby agree and consent to LeBernLtd acting for the purpose of instructing solicitors if necessary on your behalf and liaising with them in respect of all matters relating to your case. You hereby agree, consent and authorise other lawyers to liaise, pass, share, and divulge with LeBernLtd all information, correspondence and evidence in relation to your case. You hereby authorise LeBernLtd to authorise other lawyers to take instructions from LeBernLtd. on your behalf in relation to all aspects of your claim. You may be charged separately by other lawyers. Your continuing instructions will amount to your acceptance of these terms & conditions.

 

Fixed fee Procedure

On your behalf we will prepare all the necessary court papers in order to commence the property possession claim in the county court strictly in accordance with your instructions. We will keep you informed via email of updates from the courts. Under the fixed fee communication is limited to email as case handlers are busy dealing with case and a response will be provided within 24hours.If for whatever reason the court requires the necessity for a hearing LeBernLtd. will require a further payment to arrange legal representation for the hearing. In the alternative the landlord can attend the hearing in person and LeBernLtd will provide copies of the court bundle. w In the event that the claim becomes defended please see our terms and conditions for defended claims below

 

Rent arrears claim

Before considering pursuing a claim for rent arrears, LeBernLtd. will need to see the original or a true copy of the tenancy agreement. LeBernLtd. and/or our solicitors reserves the right to claim all legal costs from the tenant, these maybe be significantly higher than our fixed fee charge for this service

 

Defended Claims

The fixed fee service that LeBernoffers is for non-contentious cases only. Therefore where a defence is filed and further work is needed, LeBernand its advising solicitor firms will not act further on your behalf unless hourly fees are agreed in advance. At this stage and with sole discretion, LeBernmay decide that external legal advice is appropriate. LeBernwill pass all relevant papers to an external law firm who will contact you to discuss the case further and agree fees. In these circumstances LeBernand its advising solicitor firms will not be liable for any costs incurred

Payment of fees

We do not accept payments in cash in any form from anyone or organisation. We accept payment by cheque or debit/credit card and bank transfer. Your continuing instructions will amount to your acceptance of these terms & conditions. Cheques that have been returned unpaid by clients bank will incur another additional £20 to cover bank charges and or our administration fee. Situations in which clients cheque that has been returned unpaid by clients bank we will stop doing any further work. Client will remain liable for the work and or fees which we have paid or carried out. No refunds are eligible for any cancellations made after 72 hours of payment.

 

TDS Tenant Deposit Scheme

It is the responsibility of all clients to ensure they have complied with the TDS. All clients are reminded that section 21 notices will be deemed invalid should the client not comply with the TDS before serving eviction notices. It is not our responsibility but the client’s responsibility to ensure they have complied with the requirement of the TDS.

 

Cancellation of instruction

LeBernLtd. will endeavour to commence your instructions within 48 hours of receipt of your instructions. You have a right to cancel your instruction within 7 days of instructing us. However, if work has already commenced on your case your right to cancel will end and you will remain liable for all costs to date. To cancel your instruction please email or fax to LeBernLtd. at the contact details found on the ‘contact us’ page of this website.

 

Where LeBern  are of the opinion instructions from any client may cause real stress harm or hardship to the tenant (s) LeBern  will have an absolute right to withdraw at any stage and in such cases LeBern  will refund all money paid by the client

 

Complaints Procedure

Complaints may be made in writing to the Manager at LeBern at8th Floor, 6 Mitre Passage, London, SE10 0ER..

Stage One

In many cases, a complaint is best resolved by the person responsible for the issue being complained about. If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate.

Whether or not the complaint has been resolved, the complaint information should be passed to the complaint officer within one week of receiving the complaint.

On receiving the complaint, the complaint officer records it in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and to take appropriate action.

If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.

Complaints should be acknowledged by the person handling the complaint within 2 weeks. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.

Ideally complainants should receive a definitive reply within four weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

External Stage

If the complainant is not happy with the decision the complaint procedure has provided the complainant can escalate the complaint to “the property ombudsman service”

 

Termination of services

 

Commencement of services only start once payment has been made.

– If we have been instructed and have drafted and served the notices there will be no refund.

-If the service is cancelled within 24hours of instruction then a full refund will be granted

– If the service is cancelled after 24hours of instruction then no refund will be granted.

 

Court

-If we have been instructed but have not received the required paperwork within 30 days of us requesting them to submit to court and you wish to terminate you will receive the court fee only.

-If we have been instructed for court procedure and submitted the application to court there will be no refund.

-If we have instructed bailiffs on your behalf and submitted the application there will be no refund.

-If an action is unsuccessful due to incorrect information you have supplied you will forfeit your fees.

-Any corrections you want to make to the information you have previously supplied must be made in writing. If we have already used the previously supplied information you may be required to start the entire or part of the process again so forfeit any fees already paid.

-Refunds can take up to 21 days to process.

 

General

www.tenantevictionservice.co.uk is website of LeBern Limited (No. 08643205)

www.tenantevictionservice.co.uk is a web site which offers free basic information for landlords about Tenant Eviction.  It also provides a limited paid service to assist landlords.  By using LeBern  by telephone you are agreeing that, under no circumstances will it or its affiliates, or any lawyer or consultant connected with this site be responsible for

(a) any persons reliance on any such information, whether or not the information is correct, current or complete

(b) the consequences of any action you or any other person takes or fails to take, whether or not based on information provided by us or as a result of the use of the site www.tenantevictionservice.co.uk and their affiliates accept no responsibility directly or indirectly.

Payment by you for any of the services offered by LeBern Limited hereinafter referred to as “us” or “our” is deemed acceptance by you of our terms and conditions.

All services provided by LeBernLtd. on this website and requested by an individual or organisation will only form a binding agreement upon confirmation by LeBernLtd. Such confirmation will take the form of an E-mail, fax, or postal correspondence. That you understand that your continued instructions in any matter which we act on your behalf will amount to your full acceptance of these terms and conditions of business and that you fully understand that you may not be able to recover the full costs but nevertheless wish to instruct LeBernLtd. to proceed in your required service and agree to compensate LeBernLtd. against any liabilities incurred by them in acting for you.

 

Payment by you for any of the services offered by LeBernLtd any affiliated lawyers now or in the past is deemed acceptance by you that you have read and understood our terms and conditions and that you fully understand and accept them. Alternatively where you instruct LeBernprior to payment, receipt of your instruction is deemed acceptance by you that you have read and understood our terms and conditions and that you fully understood and accept them. Your continuing instructions will amount to your acceptance of these terms & conditions.

 

 

The information conveyed on the LeBernLtd. website is intended to convey general information only. The contents of the website are not aimed at any person, individual or organisation specifically and nothing contained within it constitutes an offer to contract. LeBernLtd. reserve the right to cancel, withdraw or change its services at any time. If you terminate your instructions or we stop acting for you with good reason, you will still have to pay our charges and expenses up to the date that we cease acting, including costs for removing our name our solicitors name from the court record if court proceedings are involved and transferring our files to you or another advisor. LeBernLtd. are not regulated by the Solicitor’s Regulation Authority. They do not call or purport to be solicitors. Your continuing instructions will amount to your acceptance of these terms & conditions.

 

Although LeBern  will use its best endeavors to try and achieve the clients objectives, payment for a service does not guarantee that these objectives will always be reached.

 

LeBern  are not Solicitors, not a solicitors office, nor do they in any way purport to be a solicitors office, nor do they advertise as such

 

Persons providing information from this site may be a housing consultant, therefore information may be provided by a person who is not a solicitor and will therefore not be part of the solicitor’s indemnity fund. If you require the services of such a solicitor, you should seek to use solicitors from an incorporated practice

 

LeBern  is not a registered incorporated legal practice. Therefore no user of this site will be entitled to indemnity from the solicitor’s indemnity fund, as Regency Law Notices is not underwritten by the solicitor’s compensation fund. Should you wish to use the services of such a solicitor you should contact an incorporated firm of solicitors with the relevant expertise.

 

Our Tenant Eviction Service and advice is only intended for England and Wales

 

Our terms and conditions or the use of our web site are subject to change at any time without notice

Use of our web site and services are subject to our own code of practice and complaint procedure

You accept and agree without reservation anything said orally or in an E-mail by LeBernLtd. which directly contradicts these terms and conditions that these terms and condition shall apply alone. Payment by you for any of the services offered by LeBernLtd. is deemed acceptance by you that you have read and understood our terms and conditions and that you fully understand and accept them. Alternatively where you instruct LeBernLtd. prior to payment, receipt of your instruction is deemed acceptance by you that you have read and understood our terms and conditions and that you fully understand and accept them. Your continuing instructions will amount to your continued acceptance of our terms and conditions.

 

 

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